The Propra Resident Portal is a centralized location for owners and tenants to submit and review maintenance requests, view lease details, access important documents, and manage billing information.
Tenants and owners can login to the resident portal at propra.io from any web browser using the email address that is associated to their respective records in your manager app.
Let's explore how tenants and owners can navigate and utilize the portal.
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Benefits
The Resident Portal provides transparency, organization, and efficiency, ensuring a smooth experience for property managers, owners, and residents.
Benefits for Tenants
- Maintenance Requests: Easily submit and track maintenance issues.
- Lease Management: View lease details and associated documents.
- Billing: Access balance information, view past transactions, and download receipts.
- Document Access: Securely view and save shared documents from landlords or property managers.
Benefits for Owners
- Asset Management: View and manage all properties in one place.
- Maintenance Oversight: Track and approve maintenance requests efficiently.
- Document Organization: Access and download important property-related documents.
- Billing Details: Access balance information and download receipts.
Resident Portal Overview
Your tenants and owners can access the portal at any time by logging in at propra.io.
To get signed up, they simply visit propra.io/signup and create their profile using the email address that you have associated to their record.
Once logged in, here are the navigation options that will be available at the top right side of the screen:
Maintenance
In the Maintenance tab, users can:
- View all maintenance requests and their statuses.
- Submit new maintenance requests by selecting the relevant property and unit.
Owners can also review and address any approval requests from their property manager.
Assets (Owners) / Lease (Residents)
For property owners, the Assets tab provides a detailed view of all properties owned or managed. You can access important information related to each asset from this section.
Residents will find the Lease tab instead, where they can:
- View lease details and documents specific to their lease.
- Access important information related to their tenancy.
Documents
The Documents tab is available to both owners and residents. Any documents that have been shared with that user can be accessed here to download and view.
Users will also receive alerts when new documents have been shared that include a copy of the document as an attachment.
Billing
The Billing section displays comprehensive billing details:
- Owners can view billing details for all their assets and overall balances.
- Residents can see their balance information, including outstanding balances and past transactions.
- Download receipts for past transactions and view descriptions of charges.
Profile and Settings
A user's Profile and Settings can be accessed by clicking on the initials in the top right corner. Here, a user can:
- View and update their profile information.
- Adjust settings to customize their portal experience.
- Log out of the portal when needed.
Resources for Residents and Owners
To ensure a smooth and efficient transition to using the Resident Portal, we provide a variety of resources that you can share with your owners and tenants. These resources are designed to help users quickly understand and navigate the portal’s features.
- For all resident portal users: How to Sign Up for the Propra Resident Portal
- For owners with third-party property managers: Owners: Getting to Know the Propra Resident Portal
- For tenants and condo owners: Getting to Know the Propra Resident Portal
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